Shipping Policy

Last Updated: 07 January 2026

At The Grace Beauty, we want your Cloud Puff to reach you quickly and safely. This Shipping Policy explains how we process orders, shipping times, costs, and what to expect for international deliveries.

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1. Order Processing

Orders are processed Monday to Friday, 9:00 AM – 5:00 PM (GMT).

Most orders are processed within 1–3 business days.

You will receive a confirmation email once your order has shipped.

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2. Shipping Methods & Estimated Delivery Times

Delivery times are estimated from the date of dispatch, not the date of order, and may vary due to customs, public holidays, or unforeseen delays.

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3. Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight.

Any free shipping promotions (if offered) will be clearly displayed on the website at the time of purchase.

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4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor your package until it arrives.

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5. Lost or Delayed Shipments

While we are not responsible for delays caused by the carrier or customs, we will do our best to assist you in resolving any delivery issues.

If your order does not arrive within the estimated delivery timeframe, please contact us at customersupport@thegracebeauty.com so we can help investigate.

A shipment may be considered lost if it has not arrived within 30 days of dispatch.

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6. International Shipping & Customs

Customers outside the UK may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient.

These charges are not included in the product price or shipping cost.

We recommend checking your local customs regulations before placing an order to avoid unexpected charges.

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7. Contact Information

For any questions regarding shipping, please contact us:

The Grace Beauty
📧 customersupport@thegracebeauty.com
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
🌐 www.thegracebeauty.com