Contact
Contact Us
We’d love to hear from you 🤍
Whether you have a question about our Cloud Puff, need help with an order, or just want to say hello, our team is here to help.
The Cloud Puff is our innovative dual-sided beauty sponge—one side expands when wet for flawless foundation and concealer blending, while the back features finger slots for precise, controlled powder application.
Get in Touch
📧 Email: customersupport@thegracebeauty.com
We aim to respond to all enquiries within 3–5 business days.
Once you’ve contacted us, you’ll receive a confirmation email so you know we’ve got your message.
Order Support
If your message is about an order, please include:
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Your order number
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The email address used at checkout
This helps us assist you quickly and efficiently.
Orders are shipped from the UK, and delivery times may vary depending on your location.
Returns & Refunds
For information regarding returns, refunds, or exchanges, please review our Returns Policy before contacting us, as this may answer your question sooner.
Customer Care Hours
🕘 Monday – Friday
9:00 AM – 5:00 PM (GMT)
Wholesale & Collaborations
For wholesale enquiries or brand collaborations, please contact:
📧 partnerships@thegracebeauty.com
Follow Us
Stay connected and see us in action:
Instagram: @GraceBeauty.London
TikTok: @GraceBeauty.London
Thank you for supporting Grace Beauty we truly appreciate you ✨